Pause or cancel a session

Plans change. A teacher falls ill, the studio floods, or a session is full in practice even though seats show as free. Zittle gives you two tools:

Pause stops new bookings. Guests who already booked keep their places, and you can resume any time.
Cancel calls off a session. Every guest is refunded and told automatically, and it can’t be undone.

Pause bookings

From the Products page

In your dashboard, go to Products. Each venue of an event has its own switches.

A venue on the Products page with the date and pause switches numbered

Choose the date.
Pause Venue: stops new bookings for this event at this venue, on every date.
Pause Slot: stops new bookings for the date you chose.

Turn a switch off again to reopen bookings.

From the venue’s dates

On the event’s venue, under Upcoming Slots, you can pause a single date, or with Pause All, every date in a repeating schedule. See Managing your slots.

The dates of a repeating schedule, each with Pause Slot and Cancel Slot

Cancel a session

Cancel a session when it won’t happen at all.

Open the event’s venue and find the date under Upcoming Slots. For a repeating schedule, expand it with the arrow to see each date.
Select Cancel Slot.
Enter the code Zittle emails you, and confirm.

When you cancel a session:

Every paid booking for it is cancelled.
Guests who paid online are refunded what they paid, minus the platform fee. If you’ve already been paid out for those bookings, the refunds come off your next payout.
Every guest gets a WhatsApp message saying the session was cancelled.
The session is removed from your website and marked Cancelled in your dashboard.
The Zittle team is told, so they can check that the refunds went through.

Which one to use

Situation	Use
The session is full, or you’re not sure it’ll run	Pause Slot
You’re taking a break from a venue for a while	Pause Venue
A whole season is on hold	Pause All on the schedule
The session won’t happen	Cancel Slot
One guest can’t come	Cancel their booking