Frequently asked questions
Does Zittle take a commission on my tickets?
Section titled “Does Zittle take a commission on my tickets?”No. Guests pay a platform fee on top of your ticket price, so you receive the full price you set: 5% for guests with an Indian phone number, and 7% for other countries. See Payments, fees and payouts.
How do guests pay?
Section titled “How do guests pay?”Online at checkout on your website, including from a chatbot’s payment link. For walk-ins and phone bookings paid in cash, UPI or card, add an offline ticket.
When do I get paid?
Section titled “When do I get paid?”Every Monday, for the online payments received up to the end of the previous Sunday, into the account in your bank details. See When you get paid.
Can I take a deposit and collect the rest at the venue?
Section titled “Can I take a deposit and collect the rest at the venue?”Yes. Set a fixed amount or a percentage on each ticket package. The balance is paid to you directly at the venue.
How do I offer a discount?
Section titled “How do I offer a discount?”Give a package a discount, or create coupons for early-bird offers, first-time guests or promotions.
Bookings and cancellations
Section titled “Bookings and cancellations”Can guests cancel their own bookings?
Section titled “Can guests cancel their own bookings?”Only if you allow it. Turn on Cancellation Allowed in your policies and set the minimum number of hours before the session. Only bookings paid online can be cancelled by guests.
How do refunds work?
Section titled “How do refunds work?”When a paid booking is cancelled, by the guest, by you, or because you cancelled the session, the guest is refunded what they paid online, minus the platform fee. Refunds usually reach them within 5 to 7 working days.
A session is full. Can guests still show interest?
Section titled “A session is full. Can guests still show interest?”Yes. Guests can tap Notify Me on a full session and get a WhatsApp message if a seat opens up.
Do guests get reminders?
Section titled “Do guests get reminders?”Yes. Every guest gets their booking confirmation on WhatsApp and by email, a WhatsApp reminder before the session (for bookings made at least a day ahead), and a feedback request afterwards.
Events and dates
Section titled “Events and dates”Can I change the time of a repeating schedule?
Section titled “Can I change the time of a repeating schedule?”Not once it’s created. Pause or cancel the dates you no longer want, and add a new schedule for the new time. See Add dates and times.
Can I run an event at more than one venue or city?
Section titled “Can I run an event at more than one venue or city?”Yes. Add it to more venues from the Venues page, then schedule them together. See Run events at more venues and Add dates in bulk.
Can I stop bookings for a while without cancelling?
Section titled “Can I stop bookings for a while without cancelling?”Yes. Pause a single date, a venue, or a whole schedule. See Pause or cancel a session.
Your website and integrations
Section titled “Your website and integrations”Can I use my own domain?
Section titled “Can I use my own domain?”Yes. Contact the Zittle team, and they connect it for you. Until then, your website is at yourstudio.zittle.in.
Can guests install my website as an app?
Section titled “Can guests install my website as an app?”Yes. On Android, guests open your website in Chrome and choose Install app or Add to Home screen from the menu. On an iPhone, they tap Share, then Add to Home Screen. Your website then opens like an app, with your business name, your logo as its icon and your primary colour. It’s a handy tip to share with regular guests.
How do I set up the Instagram or WhatsApp chatbot?
Section titled “How do I set up the Instagram or WhatsApp chatbot?”Contact the Zittle team at support@zittle.in. See Instagram and WhatsApp chatbots for what each one does and what you need.
How do I know where my bookings come from?
Section titled “How do I know where my bookings come from?”Every booking shows its source. Use campaign links to tell your Instagram bio, stories, WhatsApp groups and flyers apart.
Is there a free trial?
Section titled “Is there a free trial?”Yes, a 30-day free trial with no card required. Plans and prices are on the pricing page.
Still stuck?
Section titled “Still stuck?”Message the Zittle team on WhatsApp or email support@zittle.in.